Help Centre
Quick answers to the things people ask most — and a direct line to us when you need more.
Frequently Asked Questions
How do I watch content?
Download the FAWELLE TV app, sign in with your email or phone, and start streaming. Some content is free; premium titles need an active membership plan.
How do I subscribe?
Go to the Membership page, pick a plan and complete checkout. Your plan activates instantly and reflects in the app.
A payment was deducted but my plan is not active
This usually resolves within a few minutes. If it persists, contact us with your order number from the Account page and we will activate it manually.
I cannot log in
Check your email/phone and password. If you signed up with Google, use "Continue with Google". Still stuck? Email us with your registered email or phone number.
How do I download videos for offline viewing?
Open a title in the app and tap the download icon — downloads require an eligible plan and work best on Wi-Fi.
How do I manage or remove my devices?
In the app, go to Profile to see your active devices and sign out of the ones you do not recognise.
How do I request a refund?
Write to us with your order number and the reason — refund requests are reviewed as per our Terms of Service.
How do I report a problem?
Open a support ticket inside the app (Profile → Help & Support) or email us — include your registered phone/email and a screenshot if possible.
Still need help? Ask us directly
Your query goes straight to our support team — visible on the admin panel, and we reply within 24–48 hours.
Prefer email? Write to us directly.
Contact Support